Effective Date: 10/01/2025
Last Updated: 12/27/2025

Alpha Video Surveillance (“AlphaVS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit alphavs.com (the “Site”), contact us, or use our services (collectively, the “Services”).

This Policy applies to information collected through the Site and AlphaVS business interactions. It does not apply to third-party websites, services, or apps that may link to or from our Site, which are governed by their own policies.

Information We Collect

We may collect the following categories of information depending on how you interact with us:

A. Information you provide to us

• Contact details (name, email, phone number, company, job title)
• Inquiry details (messages, request details, site/location details you share)
• Billing / payment information (if you purchase services)

B. Information collected automatically

When you visit our Site, we may automatically collect:

• Device and usage data (IP address, browser type, pages visited, referring URLs, approximate location, and interaction data)

C. Information from other sources

We may receive information from service providers, partners, or publicly available sources (for example, business contact databases) to support our Services and communications.

Video, Audio, and Monitoring Data

If you subscribe to monitored video surveillance, remote guarding, camera hosting, or related Services, video and/or audio recordings may be captured, stored, viewed, and processed by AlphaVS and/or our authorized service providers as needed to deliver the Services (for example, event detection, notifications, incident review, quality assurance, and security verification).

Your responsibilities: Privacy and recording laws vary by location. You are responsible for using surveillance equipment lawfully (for example, providing notice/signage where required and complying with local audio/video consent rules).

How We Use Information

We use information to:

• Provide, operate, and improve the Site and Services
• Respond to requests, quotes, support needs, and customer service inquiries
• Deliver and administer contracts, installations, monitoring, and billing
• Send service and transactional messages (for example, confirmations and updates)
• Send marketing communications (you can opt out anytime)
• Monitor, secure, and protect our Site, customers, and business (fraud prevention, incident investigation, and system integrity)

Cookies, Analytics, and Similar Technologies

We may use cookies and similar technologies to improve site performance, remember preferences, and understand usage patterns. You can typically control cookies through your browser settings; disabling cookies may affect Site functionality.

We may use analytics tools (such as Google Analytics) to understand how visitors use our Site.

How We Share (Disclose) Information

We may share information in the following situations:

A. Service providers and contractors

With vendors who perform services on our behalf (for example, hosting, analytics, email delivery, payment processing, and customer support tools). They are authorized to use information only as needed to provide services to us.

B. Legal, safety, and enforcement

We may disclose information if required by law, subpoena, court order, or when we believe disclosure is necessary to protect rights, safety, prevent fraud, or investigate incidents or security events.

C. Business transfers

If AlphaVS is involved in a merger, acquisition, financing, reorganization, or sale of all or part of our business, information may be transferred as part of that transaction.

D. Aggregated or de-identified information

We may share information that has been aggregated or de-identified so it cannot reasonably identify you.

Marketing Choices

• Email: You can opt out of promotional emails by using the unsubscribe link in the email.
• Texts or calls (if applicable): If you consent to marketing texts or calls, you can revoke consent at any time using the instructions provided when you opt in. We do not share mobile opt-in consent for marketing.

Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Services
• Maintain records (including for investigations or security incidents)
• Comply with legal obligations and enforce agreements

Retention periods vary by data type and business or legal requirements, and we dispose of information securely when no longer needed.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system can be guaranteed 100 percent secure.

Children’s Privacy

Our Site is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.

Your Privacy Rights

Depending on where you live, you may have rights to:

• Request access to the personal information we hold about you
• Request correction or deletion, where applicable
• Opt out of certain uses, such as marketing

California residents: California law may provide additional rights related to access, deletion, and disclosure of personal information practices.

To exercise rights, contact us using the information below.

Third-Party Links

Our Site may contain links to third-party sites. We are not responsible for their content or privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when changes were posted. Your continued use of the Site after updates means you accept the revised Policy.

Contact Us

If you have questions or requests about this Privacy Policy, contact:

Alpha Video Surveillance
Email: info@alphavs.com
Phone: (877) 287-2221
Mailing Address: 5655 Badura Ave, Suite 160, Las Vegas, NV 89118